Director of Member Services (Austin, TX)

ABC - CENTRAL TEXAS CHAPTER

Position Title:  Director of Member Services
Location:             Austin, TX

TO APPLY:  mail resume to [email protected]

BASIC FUNCTIONS:

The Basic Function of this position are membership recruitment, retention and engagement.

SPECIFIC RESPONSIBILITIES AND DUTIES:
Membership Recruitment, Retention and Engagement

  • Recruit members into the organization to meet goals set by the Board of Directors and Chapter President with the focus on reaching and maintaining a 65% contractor ratio
  • Tracks potential members on membership management system
  • Create, implement and coordinate special recruitment programs, including but not limited to, membership drives, incentive programs, chapter awards, promotion of Beam club, conducing the appropriate follow up with each lead
  • Responsible for creating and sending renewal invoices in accordance with renewal plan
  • Conduct new member orientations and visits
  • Attend weekly sales meeting with weekly sales report and cookbook to be discussed
  • Ensure all new members, new member payments, and renewal payments are entered into membership management system
  • Create and implement New Member Ambassador program, including but not limited to, new member breakfasts and member mentors
  • Implement chapter’s membership retention and renewal program with a goal of 90%-member retention
  • Quarterly visits with all members to set and measure member goals with ABC
  • Regular member contact via phone – approximately 1/12 of membership per month and office pop bys
  • Solicit participation from members Board of Directors and Membership Committee in recruitment and retention efforts
  • Ensure membership information is updated annually and as needed throughout the year
  • Promote attendance at events to members and prospective members through outreach
  • Promote use of all ABC Central Texas and National programs including- apprenticeship, training, STEP, AQC, insurance, etc.
  • Participate in chapter events and meetings as required
  • Participate in affiliate association and member events as required
  • Maintain activity report in membership management system
  • Make presentations about ABC as needed
  • Timely submit required reports to National ABC and Chapter President
  • Serve as the staff liaison to assigned committees


Events

  • Develop, through collaboration with chapter staff and volunteers, the chapter’s event calendar
  • Support chapter staff in executing events that provide member value
  • Oversee execution of chapter events


Communications

  • Write newsletter articles and other communications as required
  • Maintain knowledge of local and national industry events, regulations and policies, and industry news to communicate to membership
  • Create quarterly pop-by mailer for members
  • Collaborate with staff to create social media strategy and execute the strategy with third party vendor
  • Manage and create chapter communications and communications calendar
  • Manager third party vendor to update the Chapter website with current, informative content relevant to our members needs and strategically targeted to promote and develop new members
  • Strategically collaborate with the Chapter’s team members, third party vendor, and the Chapter’s President in the design and development of marketing materials to grow the organization and build brand awareness. Such materials include invitations, e-newsletters, social media templates, etc.
  • Coordinate the production and development of annual membership directory with third party vendor
  • Engage with and provide support to team to promote membership and events through communication plans
  • Establish and implement member feedback program and communicate responses with President


GENERAL EMPLOYEE DUTIES:

  • Provide weekly reports to President as requested
  • Coordinate and implement weekly one on one with President
  • Attend all ABC team meetings
  • Travel as needed
  • Other duties as required by association needs
  • Other duties as directed by President


POSITION REQUIREMENTS:
To achieve our mission, we hire energetic and fun-loving individuals who possess the following skills:

  • Professional demeanor and presentation of self
  • Ability to organize and manage several priorities simultaneously while working under pressure and deadlines
  • Excellent oral and written communication, proofreading and editing skills
  • Organizational awareness and resourcefulness—understanding of who to engage in order to identify solutions and resolve issues
  • Strong organization and time management skills with the ability to work in a demanding work schedule
  • Effectively utilizes tools and resources to work efficiently
  • Ability to take ownership of a process and to use problem-solving skills to resolve issues
  • Demonstrates the highest level of personal and ethical standards
  • Works accurately with close attention to detail
  • Local travel is estimated at 60-75% throughout the 15 county membership territory


QUALIFICATIONS AND EXPERIENCE:

  • Bachelor’s degree in related field at an accredited college or university preferred.
  • 5+ years of related experience in sales, association or non-profit business development, marketing or communications
  • Understanding of the construction industry
  • Excellent written and verbal communication skills.
  • Highly competent with technology. Proficient and high capability in MS Office (Outlook, Word, Excel, PowerPoint), Adobe, Canva and other related business and communication tools.
  • Ability to take initiative and work independently with minimal supervision in a structured environment.
  • Strong project management skills.
  • Excellent customer service skills.
  • Must be outgoing, personable, and comfortable speaking to C-suite executives and craft employees.


The above information has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

INTERNAL RELATIONSHIPS:

  • Reports to President & CEO.


EXTERNAL RELATIONSHIPS:

  • Communicates regularly with members, ABC National office, committees, instructors, colleges, students, staff and others.
  • Assists other departments with responses to member queries and needs.

About ABC Central Texas:
Mission

Associated Builders and Contractors of Central Texas advances the principles of free enterprise and merit in the construction industry and provides members, their employees, and the construction industry with opportunities to succeed by promoting safe, quality, sustainable construction.

Value Proposition

Founded on the merit shop philosophy, ABC helps members win work and deliver that work safely, ethically, and profitably for the betterment of the communities in which we work.

Core Purpose

The core purpose of ABC is to advance and defend the principles of the merit shop in the construction industry and to provide members and their employees with an opportunity to succeed.

NON-DISCRIMINATION

ABC is an Equal Opportunity Employer. It is the continuing policy of ABC to take affirmative action to assure equal opportunity for all current and prospective employees without regard to race, color, national origin, ancestry, age, gender, gender identity or expression, sexual orientation, personal appearance, marital status, familial status, family responsibility, pregnancy or other pregnancy-related conditions, childbirth, disability, military/veteran status, citizenship status, religion or political affiliation, past convictions or incarceration, prior psychiatric treatment, or any other status protected by federal or state law, local ordinance or Executive Orders. ABC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.